Shaping tomorrow's health care with you.
News story

Information for patients and visitors concerning coronavirus (COVID-19)

Published on 06.03.20
COVID-19 Screening
  • RDV Screening is by appointment only
  • Motif Please respect the reasons for consultation
  • Enfant Children under age 12 are tested by prescription only
  • 48h Test results are sent only by text within 48 hours
Protective measures
  • Seul Whenever possible, come to your appointment alone (if needed, one person may accompany you)
  • Avance Do not come to your appointment early
  • Masque Face masks are required
  • Main Disinfecting your hands is required
  • Distance Maintain social distancing in the waiting room and reception area
  • Tousse Cough and sneeze into a tissue or into your elbow
  • Maison Stay home if you have suspicious symptoms (fever, congestion, cough, etc.)
  • Visit Please note that visits are possible but restricted (see “Carers and visitors”)
Testing for COVID-19
COVID-19 screening at Hôpital de La Tour is available by appointment only. Please be honest about your reasons for testing and be aware that they will be controlled at your arrival.. Children under 12 can only be tested with a pediatrician's prescription. Rapid antigen tests are now available; the choice of the test will be made by the medical team, according to your situation.

Tests results are sent within 48 hours, by SMS only.

In case of high attendance and if no appointment is available quickly, you can check the availability of the other screening centers: HUG, Clinique de Carouge, Dianalabs Villereuse, Unilabs, LaboMGD.

Hôpital de La Tour operates normally and offers patients regular medical consultations and scheduled surgeries. In order to continue the fight against COVID-19, we would like to update you about the measures we have put in place and remind you of the guidelines that should be followed during the pandemic.

Vaccination against COVID-19

Since March, Hôpital de La Tour's vaccination center is open to the public, in association with the city of Meyrin. This center is located in the Salle Antoine-Verchère, in Meyrin-Village.

Fully integrated in the state vaccination plan, this center only accepts patients who booked an appointment through the official platform managed by the State of Geneva, according to the guidelines published by the FOPH.

Please note that no appointment will be given to you directly at Hôpital de La Tour, be it in our facilities, by e-mail or by phone.

If you already have an appointment, the practical informations can be found here.

For all your questions, a direct line is operated by the Canton of Geneva and answers your questions from 8AM to 7PM: 0800 909 400

 

When to get tested

COVID-19 screening is done according to current cantonal guidelines. 

Full details about PCR tests and the cases in which they are indicated are also available in this FOPH document.

  • You have symptoms compatible with COVID-19: A test is recommended.
  • You don't have symptoms, but you got a notification from the SwissCovid app informing you about a contact with a COVID-19 case: A test is recommended. You should wait for 5 days after the recorded contact before you get it.
  • You are in quarantine following a close contact with a case of COVID-19, but you don't have symptoms: A test will be ordered by the competent cantonal service, from the 5th day after the first contact.
  • You are asymptomatic, but an outbreak is under investigation: If this type of situation arises, the competent cantonal service will order you to be tested

  • You are coming out of a period of isolation: You don't need to be tested.

You have an appointment for an outpatient consultation

Outpatient consultations are taking place normally, in compliance with essential health and safety measures.

E-health care: an alternative option for our patients

Many of our doctors now offer remote consultations. Please contact your doctor’s secretarial office for more information about this option. In an emergency, a medical assessment is available online. 

Consultation time slots

In order to comply with social distancing guidelines and reduce the number of patients in waiting areas, our doctors are increasing the time between consultations.

Companions and strict on-time arrival for your appointment

Please do not arrive early for your medical appointment and come alone whenever possible. When necessary, one person only may accompany you, except in our pediatric ward where both parents are allowed.

Mask wearing and hand cleansing

Please come with your own face mask, which you obtained prior to the appointment. You will be required to disinfect your hands.

Group classes

For information about specific group glasses, please contact the departments in charge. Antenatal classes are available through a video call platform. Please call +41 (0) 22 719 66 39 for more information.

Symptoms that may indicate a COVID-19 infection

In case of suspicious symptoms, make an appointment at our testing center, located in the parking lot facing the main entrance or in one of the other centers distributed throughout the canton. You will obviously need to cancel any appointments you may have with us.

In case of questions or concerns

Please contact your doctor’s secretarial office if you have any questions or concerns about your consultation. You can also find further information on our website, under your doctor’s profile or on their medical specialism page.

Cafeteria closed to the public

Our cafeteria is now open and follows the same rules as any restaurant (4 people sitting together inside, 6 outside, mandatory masks when not sitting). Our coffee booth in the B2 building is also still open.

You have a scheduled surgical procedure

General measures as well as those for outpatient consultations remain applicable in addition to the specific guidelines outlined below.

Required screening test

Due to the current epidemiological situation of coronavirus or COVID-19 infection, we are asking all patients getting ready to undergo a procedure to do a screening test to find out whether the virus is present in their respiratory tract by having a nasopharyngeal swab done, even if they have no symptoms.

Exceptions to the rule

In light of the current situation, there are situations when testing is not necessary anymore: 

  • Patients who went through the whole vaccination process (2 doses, 15 days after the second one; 1 dose, 15 days after getting it for people who had covid;
  • Patients who had covid in the last 6 months;
  • Partners during childbirth. Please note than masks are still mandatory during the whole procedure;
  • Parents visiting children in the pediatric ward.

Completing your screening test

To complete your screening test, please make an appointment online below. Your test must be done 72 to 48 hours before your procedure. You will receive the results of your test by text only. You will be asked to show it when you are admitted to the hospital. If the result is positive, please contact your surgeon directly to discuss how to proceed. 

Symptoms and contact with someone with COVID-19

Please tell your surgeon immediately if you have experienced a fever, cough, difficulty breathing, flu-like symptoms or been in close contact with someone who has had coronavirus (COVID-19) in the seven days before your admission.

In case of questions or concerns

Please contact your surgeon directly if you have any questions or concerns about the scheduling of your procedure. You can also find further information on our website, under your surgeon’s profile or on their surgical speciality page.

 

 

Carers and visitors

Visitors

From June 1st, 2021, a single visit is allowed every day, for patients in all departments, without any time limit, except in specific cases. Exceptions exist in the following situations:

  • In the pediatric department, both parents are allowed at all times, without time restriction;
  • No restriction apply to carers who take care of a dependent person;
  • People receiving end-of-life care can have visitors without time restriction.

For more information, please speak to the staff of the unit in which your loved one is hospitalized.

Maternity unit

Close relatives of the baby (second parent, brothers and sisters) are allowed without any time restriction. One visit from someone outside the family is also possible. Parents and loved ones are asked to stay in their room as much as possible and to limit their movements around the maternity unit and the hospital in general. Face masks are required, with the possible exception of very young children.

Hospitalization for COVID-19

Currently, only HUG takes care of COVID-19 patients in Geneva. However, we stay at the disposal of the State of Geneva should the situation deteriorate and our help become needed again.

If you have tested positive for COVID-19 and need urgent medical attention, please call 144, which determines whether hospitalization or at-home care is appropriate.

For all questions concerning COVID-19 and its development

We recommend that you consult the current cantonal guidelines and the Federal Office of Public Health (OFSP) website. The Swiss government provides a lot of up-to-date information and recommendations. A 24/7 hotline is also available at +41 (0)58 463 00 00.

Important information about COVID-19 screening

Starting May 17, some specific screening tests might not be available anymore at Hôpital de La Tour.

COVID-19 screening at Hôpital de La Tour is by appointment only .