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Information for patients and visitors concerning coronavirus (COVID-19)

Published on 06.03.20
Testing for COVID-19
If you think you might have COVID-19, or if you have to submit to the mandatory test 48 hours before a surgery, you can complete an online medical examination and request an appointment before coming to our testing centre.
Hôpital de La Tour will be able to start offering patients medical consultations and scheduled surgeries again from Monday 27 April, as announced by the Swiss government. For this purpose and in order to continue the fight against COVID-19, we would like to update you about the measures we have put in place and remind you of the guidelines that should be followed during the pandemic.

Hôpital de La Tour and COVID-19

Hôpital de La Tour will not treat patients with COVID-19. Please note that:

  • Patients with suspected COVID-19 will be assessed in a part of the hospital that is separate from the standard emergency department and the rest of the hospital.
  • The testing centre for people with symptoms of coronavirus has been relocated outside of the hospital buildings. The centre is open 9AM-5:30PM Monday through Friday, 9AM-3PM on Saturdays and 9AM-1PM on Sundays.
  • Patients who test positive for COVID-19 and need hospitalisation will be immediately taken to Geneva University Hospitals (HUG) and will not be hospitalised at Hôpital de La Tour.

You have an appointment for an outpatient consultation

Outpatient consultations will resume from Monday 27 April in accordance with essential health and safety measures.

E-health care: an alternative option for our patients

Many of our doctors now offer remote consultations and we are continuing to encourage this service instead of a physical consultation whenever possible. Please contact your doctor’s secretarial office for more information about this option. In an emergency, a medical assessment is available online. 

Consultation time slots

In order to comply with social distancing guidelines and reduce the number of patients in waiting areas, our doctors are increasing the time between consultations.

Be prompt for your appointment

Please do not arrive early for your appointment or wait outside the building if you arrive before your appointment time.

Face masks

If you have a face mask, please wear it for your appointment.

Group classes

Group classes have been cancelled until further notice. We are offering virtual antenatal classes via a video call platform. Please call +41 (0) 22 719 66 39 for more information.

Symptoms relating to COVID-19

If you have typical symptoms of coronavirus, please submit an online medical assessment via the emergency care page on our website before arriving at Hôpital de La Tour. If necessary, you will then be referred to our on-site testing centre, located in the car park opposite the hospital’s main entrance, or to Geneva University Hospitals (HUG). In this case, you will be required to cancel any appointments you may have with us.

In case of questions or concerns

Please contact your doctor’s secretarial office if you have any questions or concerns about your consultation. You can also find further information on our website, under your doctor’s profile or on their medical specialism page.

Cafeteria closed to the public

Our cafeteria remains closed to the public except for a limited takeaway service.

You have a scheduled surgical procedure

We will gradually resume our surgical services from Monday 27 April, with priority given to the most urgent cases. General measures as well as those for outpatient consultations remain applicable in addition to the specific guidelines outlined below.

Compulsory COVID-19 testing before your procedure

If you have a surgical procedure scheduled at Hôpital de La Tour, you will need to be tested at our COVID-19 testing centre at least 48 hours before the day of your surgery. You can drop in at the centre without an appointment between 9 a.m. and 10.30 a.m. from Monday to Friday as this daily time slot is allocated to our surgery patients. The testing centre is in the P1 car park at Hôpital de La Tour.

Symptoms and contact with someone with COVID-19

Please tell your surgeon immediately if you have experienced a fever, cough, difficulty breathing, flu-like symptoms or been in close contact with someone who has had coronavirus (COVID-19) in the seven days before your admission.

In case of questions or concerns

Please contact your surgeon directly if you have any questions or concerns about the scheduling of your procedure. You can also find further information on our website, under your surgeon’s profile or on their surgical specialism page. 

Please note that we are gradually starting to provide normal care services while working closely with the health authorities within the canton of Geneva and Geneva University Hospitals (HUG). Hôpital de La Tour is an essential part of the canton’s healthcare system and we must be able to meet the needs of the canton, if necessary. 

 

 

Carers and visitors

Carers

Patients can be accompanied by one person only, provided that additional support is deemed necessary (for example, you are not physically mobile or treatment means that you cannot drive or use public transport when discharged). This rule has already been adopted in the emergency department and will remain in place. 

Maternity unit

Visitors are not permitted in our maternity unit except for partners, who are limited to one visit per day. Parents are asked to stay in their rooms as much as possible and limit their movements around the maternity unit and hospital in general.

Restrictions of visits

Our patients can receive visitors again, but only one person per day is allowed, for a total duration of 30 minutes. In all instances, please cancel your visit if you feel unwell or have symptoms such as a cold, cough or fever.

For all questions concerning COVID-19 and its development

We recommend that you consult the Federal Office of Public Health (OFSP) website. The site provides a lot of up-to-date information and a 24/7 hotline is available on +41 (0)58 463 00 00.

The graphic below provides information about the guidelines to follow. You can click on the link below to view a larger graphic in PDF format.

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