Caring for you as we would for ourselves

Play an active role in your care

Thanks to your experience and good communication with the nursing staff, you can play an active role in your care and in reclaiming your quality of life.


Your contacts in your care department

When you have completed the admissions process, we will show you to your room and give you a card with the contact details of the department care manager.  If you have a problem or complaint at any time during your hospital stay, please liaise with this dedicated contact who will do everything possible to find a solution that suits you.

You will be looked after by a multidisciplinary care team who is always available to answer any questions you may have and make the best decisions with you about your health. Family members can also be included in these discussions with your consent. Every member of staff wears a colored badge so that they can be identified: 

  • red: doctors
  • blue: nurses
  • yellow: nursing assistants
  • purple: trainees
  • green: physical therapists

Talk to us

You will meet members of your care team as soon as you admitted and together you will discuss your condition, care, and needs. Make sure you use this opportunity to provide as much information about yourself as possible. You can help us to tailor your care plan, which is reviewed on a regular basis. The care team respects your privacy while making sure you are always comfortable and safe. The care team-patient relationship is based on trust, listening, and communication. By expressing your needs and feelings as well as your preferences and expectations, you are contributing to the quality of your care. You become an active partner in your care through communication and an in-depth understanding of your situation.

In particular, please tell us about:  

  • allergies (food, medications, and others)
  • medications (prescribed and self prescribed).

In order to ensure continuity of your care, it is also important that you provide us with:

  • the names of your primary doctor and various specialists
  • the name of your regular pharmacy. 

Consent to examinations and medical treatments

We will ask for your consent before you have any treatment or examination unless it is an emergency. Consent must be freely given and informed. You may ask for time to think about your decision and you can also withdraw your consent.

In order to make sure your wishes are respected, in the event that you lack the capacity to make decisions or become unconscious, you can establish some advanced directives. They set out in advance which medical measures you accept or refuse. They make it possible for doctors to act according to your wishes while relieving your family of the responsibility of having to make difficult decisions about your future care. Your primary doctor can support you with this if you would like.

You can also appoint someone to make decisions for you if you are not able to do so.

If you do not have any advance directives or you have not appointed anyone to make decisions on your behalf, your doctor is legally required to contact your family to propose a treatment plan and obtain informed consent. In the event of an emergency, your doctor will administer medical care according to your presumed wishes and interests. 

Help us to treat your pain

Always talk to your care team when you are in pain. We have a wide range of effective pain relief options; good pain management helps patients to make a better recovery and also prevents postoperative complications. 

Therefore, please let a member of the care team know whenever you are in any pain. They will then make sure you receive the best pain relief possible.

Wash your hands regularly

When you are in hospital, you are exposed to different germs to those that you would usually come into contact with at home or in the workplace. There is also a risk that you are more vulnerable due to your medical condition. As a result, washing your hands is one of the easiest ways to keep yourself safe. There will be a bottle of hand sanitizer in your room for you to use.

Always remember to wash your hands before and after meals, after going to the bathroom, after blowing your nose, and when leaving and returning to your room, for example, after an examination. 

Learn how to clean your hands with hand sanitizer