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Patient satisfaction

Patient satisfaction surveys are part of an ongoing process to assess the quality of services provided to patients.

Introduction

Comprehensive patient questionnaires are an important element in quality management because they provide indications of patient satisfaction and areas for improvement. 

Patient assessment of the quality of a hospital's services is an important and established quality indicator (patient satisfaction). The brief questionnaire for the national patient survey was designed and developed by the National Association for the Development of Quality in Swiss Hospitals and Clinics (ANQ) in collaboration with a group of experts. It comprises an asymmetric five-point scale. The revised version of the brief questionnaire was used for the first time for the year 2016. The brief questionnaire includes six key questions and can easily be included in longer patient surveys. In addition to the six questions about the hospital stay, there are questions relating to age, gender, insurance cover, and a subjective health assessment.

How do you rate the quality of care?

4.4/5

Satisfaction score at Hôpital de La Tour

4.2/5

National results

Internal survey

“Overall, how satisfied are you with the services?”
Very satisfied
Satisfied
Not satisfied
Not at all satisfied
enquete

ANQ questions

Scale of 1 (most negative) to 5 (most positive). The scale starts at 2.5 and finishes at 5 to make it easier to view the chart.
Hôpital de La Tour
National results
graphique

To find all the results from the ANQ questionnaire, click here.

Improvement measures taken

In January 2021, an electronic version of the questionnaire was created, helping to increase the automated processing of feedback and responsiveness by adding or changing questions in order to identify a particular issue and monitor the impact of the improvement measures taken.