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Satisfaction survey

Patient satisfaction surveys are part of an ongoing process to assess the quality of services provided to patients.

Introduction

The opinions of users, i.e., patients, are an important element in assessing all the services that Hôpital de La Tour provides, particularly for the purposes of guaranteeing and improving quality. Patient satisfaction is, in itself, a care quality indicator. It measures much more than patient satisfaction; it is a “quality assessment by the patient.”

In 2013, Hôpital de La Tour introduced a questionnaire to help patients rate the quality of the services delivered in various areas, including reception, care, and the comfort of rooms. If patients are generally very satisfied, reviewing their answers and specific feedback helps to identify particular points raised and implement improvement measures.

Since 2012, Hôpital de La Tour has also taken part in a quality review on patient satisfaction through a questionnaire designed by the National Association for the Development of Quality in Swiss Hospitals and Clinics (ANQ).

According to ANQ, this review does not allow for a detailed interpretation of results and is not a substitute for a full satisfaction survey. It is primarily used to make comparisons across Switzerland and provide a nationwide overview. The ANQ patient questionnaire is deliberately limited to six key questions relating to age, gender, insurance cover, and a subjective health assessment.

How do you rate the quality of care?

4.4/5

Satisfaction score at Hôpital de La Tour

4.2/5

National results

Internal survey

“Overall, how satisfied are you with the services?”
Very satisfied
Satisfied
Not satisfied
Not at all satisfied
enquete

ANQ questions

Scale of 1 (most negative) to 5 (most positive). The scale starts at 2.5 and finishes at 5 to make it easier to view the chart.
Hôpital de La Tour
National results
graphique

To find all the results from the ANQ questionnaire, click here.

Improvement measures taken

In January 2021, an electronic version of the questionnaire was created, helping to increase the automated processing of feedback and responsiveness by adding or changing questions in order to identify a particular issue and monitor the impact of the improvement measures taken.