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Patient satisfaction

Patient satisfaction surveys are part of an ongoing process to assess the quality of services provided to patients.
Quality and clinical outcomes Patient satisfaction

Introduction

Comprehensive patient surveys are a key component of quality management, as they provide information about patient satisfaction and areas for improvement.

Patients' opinion of the quality of the service provided by a hospital is an important and well-recognized quality indicator (patient satisfaction). The short questionnaire for the national patient survey was drawn up and developed by the ANQ in collaboration with a group of experts. It uses an asymmetric five-point scale. The revised version of the short questionnaire was used for the first time in 2016. The short questionnaire includes six key questions, and can easily be incorporated into more comprehensive patient surveys. relating to age, gender, insurance cover, and a subjective health assessment.

 

Download the 2022 Quality Report from Hôpital de La Tour  

Satisfaction rating given by patients at Hôpital de La Tour in 2022

medailles qualite soin

Internal survey

How would you rate the services on offer overall?
Internal survey

ANQ questions

Scale of 1 (most negative) to 5 (most positive). The scale starts at 2.5 and finishes at 5 to make it easier to view the chart.
ANQ Questions

To find all the results from the ANQ questionnaire, click here

Improvement measures taken

In January 2021, an electronic version of the questionnaire was created, helping to ensure more effective processing of feedback and improved responsiveness by adding or changing questions in order to identify a particular issue and monitor the impact of the improvement measures taken.